Q. Are the prices inclusive of VAT?
A. Yes, all the prices are inclusive of VAT charges, applicable.
Q. What methods of payments offered by you?
A. We offer the safest payment options available online. You can pay through a debit card, credit card, PayPal and cleared cheque.
Q. How safe are your payment options?
A. We take stringent measures to protect our customers’ personal details. You can be rest assured that your security will not be compromised in any which way. Our customers’ confidentiality is our prime objective. You credit card or other details will be extremely safe all through the order process.
Q. What is the process for placing an order?
A. The process is simple and easy to understand. Just browse through our website, select your products, and click on ‘Add to basket’. After you have finished shopping, click on the ‘Check Out’ button, which will take you to the order page. Enter your payment details and send to us. You can also place an order by telephone, fax, or by post.
Q. Is there a guarantee or warranty period on the products?
A. Yes, we provide a one-year warranty on all our products.
Q. What if I am not satisfied with the quality of the good purchased?
A. We take great care to ensure high quality and service. Our products are made of high quality material. Hence, it is extremely rare that you will be unhappy with your purchase. However, in the unlikely event of this happening. Goods can be returned within 7 days* of delivery for full refund, provided they are returned with the original packing. For more on this, please refer to our Returns Policy.
Q. What delivery methods are available?
A. Furniture items that are large are delivered directly to the customer’s home in specially equipped furniture vehicles. The customer will be informed of the delivery at least 48 hours prior to the delivery via phone or email. We will contact you to arrange a mutually suitable delivery date. Smaller items may be delivered by a courier service. Our service is the the room of your choice up to the ground floor for deliveries beyond the ground floor this can be discussed with the couriers.
Q. Can the order or delivery date be altered?
A. Yes, but it is your responsibility to inform us as soon as possible, about any changes you would like to make, by calling our customer service number.