- We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.
- We aim to deliver your furniture within the times quoted on our website when you place your order. These are quoted as the estimated time that we believe we can deliver the order to you based on stock levels and or lead times from our suppliers. Where multiple items have been ordered, we will endeavour to deliver them all together by the longest delivery time quoted, unless a split delivery is requested. This additional service will be subject to a further charge. If the circumstances of your order change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.
- Customers will be contacted around 24-48 hours before delivery to confirm a 2-3 hour estimated delivery time.
- Delivery costs will be presented at the cart stage. Our delivery team currently delivers to addresses in any here in mainland uk . Customers ordering outside of our delivery area will incur additional charges. You may complete the checkout process as usual and our customer service team will email a revised invoice. Longer lead times may be applicable. These will be advised on enquiry.
- If delivery is to an area incurring toll charges or congestion charges, this cost will be added onto the invoice at the time of ordering.
- You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.
- All deliveries must be signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there may be an additional charge for this.
- For Customers who have only selected the delivery service, for insurance reasons in case of damage to any fixtures/fittings inside the delivery address, our delivery team cannot bring items inside the property.
- If for any reason, your order hasn’t been delivered to you on the scheduled date, we will send this out and refund 50% of the original delivery charge.